Health Jewel Store adheres to the return and exchange policy in accordance with the regulations of the Ministry of Commerce in the Kingdom of Saudi Arabia.
The terms are as follows:
1. General Return and Exchange Terms:
You may return your order within 5-7 business days of delivery. Exchanges must be initiated within 3-5 business days of delivery.
To be eligible for either return or exchange, the item must be unopened and in its original condition.
Please note that the customer is responsible for all shipping costs associated with returns and exchanges after the order has been dispatched.
Please also be aware that our exchange and return policy does not apply to discounted items.
2. Situations that require a Return / Exchange:
We will either charge you the additional amount or refund you the difference within 10 to 14 business days after receiving the shipment. Please note that the shipping cost will be deducted from the amount.
-If you have not received all items included in your order.
If you have received a product that differs from the one you ordered.
If you received a damaged item.
If you want to exchange your product for a different one, and the new product has a different price, we will adjust the amount through your bank account.
